FAQs

 

My Subscription: (ADSL)

  • What is the ADSL technology?

  • Is the download and upload same for ADSL?

  • What are the subscription packages

  • What is the difference between Byte & bit?

  • What is the difference between Mbps & Kbps?

  • What is the IP address & default gateway?

  • Where I find assigned IP address & default gateway?

  • What is ping & trace route utilities?

  • How can I execute ping & trace route utilities?

  • How can I check (verify) my Internet speed?

  • How can I check the maximum speed for my line?

  • How can I subscribe in the service?

  • How can I upgrade my subscription speed?

  • Is it allowed to upgrade my speed for a specific period?

My Subscription: (Fiber) / (GPON)

My portal

Installation & Troubleshooting

  • ADSL Router Installation (buffalo)

  • ADSL Router Installation (Netgear)

  • GPON Router Installation (Netgear)

  • How can I secure my ADSL device?

  • How can I secure my Fiber device?

Home “Wi-Fi network”

  • How can I setup my Wi-Fi network?

  • How can I secure my Wi-Fi network?

  • How can I extend (improve) my Wi-Fi coverage?

E-mail configuration & troubleshooting

  • What is SMTP?

  • What is POP3?

  • What is the difference between POP, IMAP & Exchange configuration?

E-mail protection

  • What is Phishing?

  • What is the difference between phishing & spam mails?

  • How can I recognize a phishing attempt?

  • How can I protect myself from phishing?

How-to